![]() The solution only becomes smarter over time,” explains Velamuri. Once integrated, businesses could automate most of the conversational marketing and conversational commerce experience for their customers and focus on their core competencies. “You need to have a multi-channel dialogue engine that can work across Phone, SMS, Social Messenger platforms, and Voice assistants. Where most competitors offer point solutions in isolation that are restrictive, according to Prasad Velamuri, Voicy.AI’s Head of Product and Business Development, Voicy.AI’s dialog engine integrates with the back-end platforms, including marketing and businesses flows while providing a generic multi-modal cognitive customer interaction solution which is adaptable to a multitude of scenarios. The application of the confluence of various frontier technologies developed over the recent few years is now “a natural dialog platform that automates natural language conversations and, in turn, cuts down on the cost of customer engagement and represents a more efficient business solution for our clients,” explains Jagadish Nomula, CTO, Voicy.AI. By leveraging the latest advancements in artificial intelligence, Voicy.AI has a developed a multi-channel dialog platform that can automate conversational marketing, commerce and question and answering. Jagadish Nomula, CTO With a myriad of technological innovations emerging on a daily basis, companies are constantly looking to find new ways to improve the customer engagement and drive commerce.
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